Our customer service is available Monnday to Friday from 9am-9pm

Email:

staff@shinjitsumarket.com

If you experience any issues with your order, such as receiving the wrong item, a defective product, or simply deciding to return your purchase, we want to make the process as smooth as possible for you. Please ensure the item is in its original condition and packaging before sending it back. All returns or exchanges should be mailed to the following address: 149 Magnolia Avenue, Toronto, Ontario, M1K 3K7. Once we receive and inspect the returned item, we will process your refund or replacement promptly. If you have any questions or need further assistance with the return process, our customer service team is here to help.